Frequently Asked Questions
- Do you guarantee your work?
If there are any defective material or installatoin thereof will be replaced within one year at no cost to you.
- I’ve heard stories of contractors starting a job and then leaving before it’s finished or taking forever because they come and go. When you start my job will you stay until it’s finished?
We have heard these stories too and we do absolutely everything possible to keep your project moving along quickly. Many of these stories stem from contractors spreading themselves too thin. We never take on more projects than we can handle at any given time and therefore our projects rarely sit idle. If there is work that can be done on a given day, someone will be there working.
- How do you handle Change Orders?
All work that constitutes an additional charge will be done through a written Change Order. These are done weekly and if for some reason that is not possible you will at least be kept informed until we can produce a Change Order. This way you will always know what we are doing and where you stand financially. This eliminates the “surprises” at the end of your project and allows you to make sound financially decisions, upgrades for example, along the way.
- Will I be able to select the actual products for my project?
Yes. All products like doors, hardware, trim, windows, siding, plumbing and electrical fixtures, flooring, paint colors, you select all specialty items, etc., with our guidance. These are normally chosen to closely match the existing items in your home or specific design tastes. We will provide a special worksheet and checklist that will identify all of the products that need to be selected by you.